FAQ
Welcome to our FAQ page! We’ve compiled answers to some of the most commonly asked questions to make your Trend Vault experience seamless and enjoyable.
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General Questions
1. What is Trend Vault?
Trend Vault is your one-stop online store for all the latest trending products across electronics, beauty and health, fitness, kids, pets, and more.
2. Who is Trend Vault for?
Trend Vault is for anyone who loves discovering new, trending products and wants a convenient place to find them all.
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Shopping & Orders
3. How do I place an order?
Simply browse our store, add your favorite items to the cart, and follow the checkout process. We’ll handle the rest!
4. Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. Contact our support team at **[support email]** to assist you.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
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Shipping & Delivery
6. Where do you ship to?
We ship to majority of locations in Australia. Shipping availability will be confirmed at checkout.
7. How long does shipping take?
Delivery times depend on your location. Typically, orders are delivered within 7-14 business days.
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to follow your package’s journey.
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Returns & Refunds
9. What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. For more details, check our **Returns Policy** page.
10. How do I request a refund?
To initiate a refund, contact us at **[support email]** with your order details. Refunds are typically processed within 5-7 business days after approval.
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Customer Support
11. How can I contact Trend Vault?
We’re here to help! Reach out to us at trendvault888@outlook.com or use our contact form on the website.
12. What if I have a problem with my order?
If there’s an issue with your order, contact us immediately at trendvault888@outlook.com, and we’ll work quickly to resolve it.
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Didn’t find the answer you were looking for? Contact us—we’re always happy to help!
Email us at: trendvault888@outlook.com
Hours: Monday to Friday, 9 AM – 5 PM (AEST)
Trend Vault – Where Trends Meet Trust